Refund, Returns, Exchanges, Cancelled Orders, Payments, Warranties


All prices are Canadian Dollars

Terms & Conditions


No return or exchange of merchandise is accepted unless a written consent or RA number is emitted by us. Setup Charges or Template charges are non refundable and remain the property of Custom Case Company. Returns or exchanges must be received within 30 days of Invoice Date. Custom Cases or cases with custom interiors are non returnable or refundable. Storm cases are subject to a 40% restocking fee and the customer is responsible for shipping charges both ways., Hardigg cases are non returnable or non refundable. For all other items the customer is responsible for shipping charges both ways and all items are subject to a minimum 15% restocking charge. Pelican Products being exchanged (from a drop shipment) may be returned directly to Pelican at the customers expense or may be returned to us for forwarding to Pelican once a valid return authorization number is provided. The customer is still responsible for shipping charges back to Pelican. A refund may be submitted by cheque instead of being applied to a credit card payment. Restocking charges are also applicable to approved exchanges of other products in the event the original packaging is damaged or missing. Returns or exchanged items must be in new condition with no scratches, marks or modifications of any kind in order to be accepted and refunded. Returns must be properly packaged to avoid damage during transit.

Restocking Fees

Restocking fees are necessary to cover the costs of handling, inspecting, repackaging, administrative and other associated costs including restocking fees charged to us by the original manufacturer or supplier.


We ship by the customer's requested level of service or by the cheapest method available to us unless requested otherwise. Any delivery dates are provided by the shippers and as we have no control over the shipment once it leaves our premises we are not responsible for delays in delivery by shippers or freight carriers due to weather or for any other reason and offer no refunds due to such a delay. Shipping charges are non refundable. In the event an order is returned and exchanged for another item or items the free or discounted shipping is only applicable to the final order and the customer is responsible for all incurred shipping charges on the original order.


Orders cancelled after 24 hours are subject to a 15% service charge. A written cancellation request is required prior to an order that has been processed in any manner and must be acknowledged in writing by Custom Case Company to be considered cancelled. A custom order that is already in the manufacturing process is subject to a charge which covers all costs incurred by Custom Case Company to the point of cancellation and written acknowledgement of said cancellation. Items ordered by Customer Purchase Order that require pre-payment before delivery and are not paid in full within 14 days of notification are subject to cancellation and restocking charges. Any order cancelled under 24 hours but after we have processing the payment and shipping documents are subject to a minimum $15.00 service charge. If the Item(s) is not a custom order and has already been shipped the customer is also responsible for shipping charges both ways regardless of any free shipping offer. Completed Custom orders cannot be cancelled or refunded.

Tax Exemptions

Tax exempt forms and numbers must be supplied to us before a credit card order is processed. There is a minimum $15.00 service charge for processing refunds when the credit card has already been completed.

Payment Terms

Credit Terms on Net 30 days (Cheque) on approved Credit Applications. Late payments are subject to Finance charges as Indicated on the Invoice. Net 30 day accounts are not payable by Credit card. Direct deposits are accepted. Wire Transfer payments are subject to a 15.00 wire transfer fee per transaction which is the fee charged by the Bank to process the transaction. Other methods of payment are Visa, MasterCard and American Express, Money Orders, Bank Drafts and Certified Cheque.


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